Senior Support Analyst (4)

Description

Job Summary: The professional will provide in-person user support, performing diagnosis, maintenance, and technical support for systems and equipment on-site, ensuring IT compliance and user satisfaction. Key Highlights: 1. In-person user support (Field Service) 2. Maintenance and installation of IT equipment 3. On-site basic user support and training Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience providing in-person user support (Field Service); * Hands-on experience in maintenance and installation of equipment; * Knowledge of hardware, Windows operating systems, MS Office, and general software; * Experience using incident management tools; ServiceNOW is a plus; * Basic networking knowledge. Desirable: * Proactivity and autonomy to resolve on-site issues; * Strong communication and organizational skills; * Flexibility and willingness to travel; * Ability to work collaboratively in a team; * Respond to technical incidents on-site by visiting users for system, software, desktop, monitor, printer, notebook, mobile, and other device diagnostics and maintenance; * Perform imaging and equipment preparation for deployment; * Ensure adherence to internal processes and proper documentation of all activities performed; * Assess user equipment requests and identify their actual needs; * Provide on-site basic user support and training; * Verify IT compliance across sites, proactively addressing issues (e.g., cable management) and proposing improvements; * Ensure timely resolution within established SLAs; * Contribute to continuous updates of the knowledge base and service desk training; * Provide on-site support (hands-and-eyes) to network, telecom, and infrastructure teams as needed; * Support management in project execution and other diverse operational needs. 2511080202181828515