IT Technician

Description

Job Summary: Technical support professional to provide remote and on-site support, hardware maintenance, and network infrastructure support, with a focus on problem diagnosis and resolution. Key Highlights: 1. Remote and on-site first-level support 2. Preventive and corrective hardware maintenance 3. Network infrastructure and connectivity support ### **Key Responsibilities** #### **1\. Support and Help Desk (Remote and On-site)** * Provide first-level support via remote access tools and ticketing systems. * Diagnose and resolve software, operating system (Windows/Linux), and productivity application issues. * Ensure courteous and efficient service, keeping users informed about the status of their requests. #### **2\. Hardware and Maintenance** * Perform preventive and corrective maintenance on desktops and laptops (e.g., power supply, memory, motherboard, and peripheral replacements). * Conduct formatting, system image installation, and data backup. * Configure and troubleshoot printers (thermal, laser, and inkjet) in networked or standalone environments. #### **3\. Network Infrastructure** * Assist with structured cabling maintenance (identification, cable routing, and crimping). * Understand and support local area network (LAN) topologies, ensuring connectivity for network and Wi-Fi endpoints. * Perform basic configuration of network devices (switches and routers) per coordination instructions. #### **4\. Availability and Mobility** * Conduct on-site support at company units as required. * Full availability for travel to implement new service locations or perform emergency maintenance at operational units. ### **Technical Requirements (Hard Skills)** * Education: Technical degree in IT or Networking, or currently pursuing a bachelor's degree in IT-related fields. * Experience: Proven, solid experience in help desk and customer support. * Networks: Knowledge of TCP/IP protocols, basic router configuration, and cabling (T568A/B standard). * Systems: Proficiency in installing and configuring Windows 7/8/8\.1/10/11 and Microsoft Office; Debian-based Linux distributions. * Maintenance: Practical ability to assemble and disassemble hardware for diagnosing simple failures. * Valid Brazilian driver's license (Category B). ### **Preferred Qualifications** * Prior experience in transportation or logistics companies. * Basic knowledge of IT asset inventory tools.