IT INTERNSHIP

Description

Job Summary: Assist the Help Desk team with basic technical support and user assistance, including incident logging, triage, and first-level support—all under supervision. Key Highlights: 1. Assist in technical support and Help Desk services. 2. Guide users and perform first-level incident triage. 3. Contribute to the proper functioning of IT systems and equipment. **None:** Have you ever considered joining a company with over 100 years of history? Join us in this legacy! The world changes—Zema acts! In line with our core values—work ethic, transparency, simplicity, ethics, people development, and courageous energy—we seek professionals eager to join one of the best companies to work for! **Job Responsibilities:** Assist the Help Desk team with basic user support and technical assistance via phone or multichannel incident reporting, including incident logging; Guide and clarify basic user queries and provide initial guidance, perform incident triage and first-level support, ensure appropriate routing of requests, and contribute to the proper functioning of IT systems and equipment—all under supervision. **Preferred Qualifications:** **Currently pursuing an undergraduate degree in fields such as:** Information Systems; Computer Science; Software Engineering; Computer Engineering; Systems Analysis and Development; or related disciplines. Interest in technology, systems, and business processes. Analytical thinking and curiosity to understand problems and propose solutions. Strong communication skills and ease of interaction across various departments. Organizational skills and ability to meet deadlines. Proactivity, critical thinking, and eagerness to learn. **Our Benefits:** Health Insurance; Dental Insurance; Meal Voucher; Development initiatives and platform; Wellhub (comprehensive health platform); Birthday Leave; Partnership programs offering exclusive discounts on various services and products. Diversity \& Inclusion We are committed to seriously promoting and building a culture of Diversity \& Inclusion within the company, launching initiatives that foster a more diverse and inclusive environment, cultivating a strong sense of belonging among employees while simultaneously strengthening Zema’s brand in society. **None:** None