Junior Analyst

Description

Job Summary: A fintech is seeking a proactive and curious Junior Customer Experience & Onboarding Analyst to operate on the front line of customer experience, leading onboarding and driving product evolution. Key Highlights: 1. Opportunity to work alongside the founders 2. Dynamic work environment with an innovation-driven culture 3. Flexibility and autonomy **Junior Customer Experience \& Onboarding Analyst \| ECX Pay** **(Hybrid \- Belo Horizonte \- MG)** We are a rapidly growing fintech building the best possible customer experience from the very first interaction. We seek a hands-on, curious individual with strong learning motivation to serve on the front line of customer experience. If you enjoy solving problems, speaking with customers, and directly impacting product growth, this role is for you. Your Responsibilities * Lead onboarding for new customers * Proactively engage with customers * Manage the onboarding pipeline, tracking each stage until full activation * Identify, prioritize, and monitor resolution of initial issues in collaboration with internal teams * Work closely with Commercial, Product, and Support teams to ensure the optimal customer journey * Collect and structure customer feedback, actively contributing to product and process improvements What We’re Looking For * Clear, concise, and empathetic communication (verbal and written) * Hands-on mindset * Proactivity and autonomy in problem-solving * High energy and eagerness to grow quickly * Strong organizational skills to manage multiple customers simultaneously * Curiosity and interest in learning about product, customers, and business * Continuous improvement mindset * Nice-to-Have (not required) * Prior experience in customer support, onboarding, or customer success * Experience in fintech, SaaS, or technology companies * Familiarity with CRM tools (e.g., HubSpot, Salesforce) Compensation, Career Growth, and Benefits: * Competitive and negotiable compensation * ECX Pay Multi-Benefit Card * Opportunity to work alongside the founders * Growth potential * Dynamic and relaxed work environment with a culture of innovation and growth * Flexibility and autonomy * Hybrid work model Follow Us on Social Media! Website \- ecxpay.com.br Instagram \- instagram.com/ecx.pay **LinkedIn \-** **linkedin.com/company/ecxpay**