Technical Support Assistant

Description

Job Summary: Professional responsible for providing remote technical support to system users, ensuring customer satisfaction through functionality testing and ticket management. Key Highlights: 1. Remote technical support and ticket management for systems 2. Assistance with product implementation and customer training 3. Focus on customer satisfaction and resolution of inquiries **Job Description:** ---------------------- \> Provide remote technical support to system users; \> Ensure resource availability and customer satisfaction by clarifying doubts, performing functionality tests, and efficiently managing all technical tickets; \> Assist with product implementation and customer training; \> Provide support for the card reconciliation module. **Mandatory Requirements:** ------------------------------ \> Bachelor's degree or currently enrolled in Administration or related fields; \> Knowledge of financial calculations (interest, margin, rule of three, profit, and profitability); \> Strong verbal and written communication skills; \> Teaching ability to deliver training, empathy and friendliness to build relationships with customers; \> Aptitude for learning new technologies and keeping pace with market changes. **Desirable Requirements:** -------------------------- \> Prior experience in technical support or the supermarket sector. \> Residency in Cássia \| MG **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- \> Conexa Saúde (Therapy sessions, nutritionist consultations, and telemedicine) \> Unimed Health Plan \- Co\-pay \> Birthday Day Off \+ gift card \> Profit Sharing Bonus \- tied to performance results \> Life Insurance \- fully covered by the company \> Meal/Voucher Allowance \> Wellhub (formerly Gympass) **Work Location:** ---------------------- Cássia \| MG **Working Hours:** ------------------------ Monday to Friday \- 8:00 AM to 5:30 PM \| Saturday 8:00 AM to 12:00 PM