Description: * High school diploma; * Preferred: Higher education in progress; * CNH category B; * Experience in the field; * Knowledge in process management; * Computer skills (Office Suite) Excel; * Customer service. * Collect data from scheduled appointments (customers, times, services, symptoms); * Respond promptly, empathetically, and with a focus on delighting the customer; * Use the Pre-Service Order at the beginning of service; * Prioritize: scheduled appointments, returns, walk-ins, and legal priorities; * Contact customer within 2 hours for towed vehicles; * Confirm symptoms and inform delivery time; * Record everything in DMS for continuity and future contacts; * Coordinate with the workshop the schedule for walk-ins; * Monitor customer complaints and promote quick resolution; * Participate in trainings and segment events; * Maintain the image of the dealership and the brands it represents. 2510300202211646022