Indeed
Senior Microcomputer Technician - Balsas/MA
Job Summary:
The professional will be responsible for diagnosing, handling, and resolving second-level incident and request tickets, as well as performing maintenance and configuration of systems and hardware.
Key Highlights:
1. Incident and Request Handling and Resolution (2nd Level)
2. Operating System, Software, and Hardware Maintenance and Configuration
3. Creation and Updating of Knowledge Base and Technical Documentation
Handle ticket opening, categorization, and prioritization, performing diagnosis, handling, and resolution of tickets (Incidents and Requests) assigned to second-level support.
**Responsibilities and Duties**
Identify / Analyze / Correct incorrectly or incompletely registered tickets;
Investigate / Diagnose incidents and service requests;
Execute technical instructions;
Escalate / Forward tickets;
Execute technical instructions remotely;
Perform laboratory maintenance activities, including repair of equipment and peripherals;
Conduct on-site technical visits for situational analysis of ICT equipment (inspection and inventory), especially computers and peripherals;
Record in the Demand Management System detailed information regarding ticket handling to maintain a useful historical record;
Register and notify the user upon reclassification of a ticket that implies changes to its support level;
Create / Maintain / Update knowledge base documents, support procedures (scripts), FAQs, etc.
Perform: Support, maintenance, and configuration of Operating Systems, Application and Administrative Software on contracted equipment and on authorized users’ personal devices for telework;
Create technical-operational routine documentation;
Monitoring procedures;
Report reading and fault isolation;
Operation of corporate network infrastructure systems;
Preventive and corrective hardware maintenance (desktops, notebooks, and peripherals) and data network infrastructure; Equipment installation and configuration.
**Requirements and Qualifications** **EDUCATION:**
Completed high school plus a vocational technical course in IT, or currently pursuing a university degree in IT;
**PROFESSIONAL EXPERIENCE/CERTIFICATION**
Experience in microcomputer technical support (hardware, software, printers, antivirus);
Experience in installation and configuration of application and office software;
Experience in installation and configuration of Windows 10;
**KNOWLEDGE**
Solid knowledge of Microsoft Windows operating system configurations and repairs, and Microsoft Office tools;
Knowledge of assembly and maintenance of microcomputers and notebooks;
Knowledge of data networks (cabling, switches, routers, Wi-Fi);
Basic knowledge of information security;
Desirable knowledge of asset management (equipment intake and dispatch);
Desirable familiarity with Microsoft System Center computer administration tool, Group Policies (GPO), Organizational Units (OU), and Domain Controls;
Experience in installation and configuration of multimedia equipment;
Desirable experience with open-source GLPI tool.
**Additional Information** **Benefits:**
Hapvida health plan;
Dental plan;
Alelo Food or Meal Voucher;
Life insurance fully covered by Lanlink;
Transportation voucher;
Pharmacy partnership;
University partnership;
Gympass;
Internal education platform;
Welcome-to-Baby Kit;
Moodar platform (therapy platform offering special rates for Lanlink employees)
Great to have you visit us virtually! Shall we get to know each other better?
Lanlink Group has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil for over 35 years. We envision the future with the purpose of impacting lives and serving as the safe harbor of innovation. Our workplaces are built by our employees, who wear the shirt proudly and create, day after day, a joyful and collaborative work environment.
We believe trust is the foundation of our relationship with our people and our customers—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing.
We are many, we are diverse, \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today.
**HEY, ALL OUR POSITIONS ARE PREFERRED FOR PEOPLE WITH DISABILITIES (PCD)!**

R. Quatro de Setembro, 110, Balsas - MA, 65800-000, Brazil