Indeed
CLINIC RECEPTIONIST – IÇARA
Receive and welcome patients professionally and cordially, schedule and follow up on appointments, and implement strategic actions to convert leads into clients, contributing to the clinic’s growth and patient satisfaction. Ensure execution in accordance with company-established standards.
* Receive patients at the clinic, both in person and by phone, providing prompt and efficient service;
* Clarify inquiries regarding services, pricing, and appointment hours, ensuring a positive experience;
* Proactively and responsively engage with leads generated through marketing campaigns or referrals;
* Maintain up-to-date patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—and ensure patient retention;
* Ensure achievement of established targets;
* Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments;
* Manage appointment and follow-up schedules, optimizing time slots to avoid conflicts and minimize cancellations;
* Confirm appointments in advance and track no-shows, rescheduling as necessary;
* Register and update patient data in the clinic’s system;
* Generate reports related to patient service, lead conversions, and patient satisfaction;
* Assist in organizing documents and files related to patient service;
* Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events;
* Emphasize the clinic’s service differentiators during all interactions.
Employment type: Full-time CLT
Salary: Starting from R$2,013.00 per month
Benefits:
* Meal allowance
* Transportation allowance
Experience:
* Customer service (preferred)
Work location: On-site
R. Altamiro Guimarães, 145 - Cristo Rei, Içara - SC, 88820-000, Brazil
R$2,013/month
Balneario Arroio do Silva
English
