SUPPORT ANALYST - Downtown

Description

Job Summary: Company seeks a Support Analyst to provide ERP user support, handle service tickets, and guide users on system usage. Key Highlights: 1. ERP user support and agile issue resolution 2. Guidance on system usage and best practices 3. Incident and service recordkeeping and history Company seeks a Support Analyst in Pato Bragado (Downtown). **Responsibilities:** Provide support to ERP users to ensure proper system functionality. Respond to service tickets and technical requests, resolving issues promptly. Guide users on system usage, clarifying doubts and promoting best practices. Record incidents and services, maintaining an up-to-date history. Previous experience as a Technical Support Specialist, Help Desk Analyst, Support Technician, or Support Consultant may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,000.00 * Meal Allowance * Transportation Allowance * Health Insurance **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00.