Service Scheduling Analyst

Description

Job Summary: A professional responsible for managing customer service, scheduling, technical team coordination, and process optimization within the service department. Key Highlights: 1. Coordinate customer service and service appointments. 2. Optimize technical team productivity and presentation. 3. Administer service orders and ensure repair quality. • Answer incoming calls and identify customer needs to ensure prompt service; • Schedule services, organize and distribute the schedule according to Technical Consultant availability; • Provide customer feedback to the Technical Coordinator and Service Manager. • Continuously strive to increase Technical Consultants’ productivity; • Ensure proper conduct and professional appearance of the team; • Consistently uphold department safety standards and proper use of PPE; • Monitor all completed services; • Develop and implement cost-reduction measures for the department; • Maintain contact with customers for price negotiations and quotation preparation; • Ensure high-quality, timely maintenance and repair services; • Handle initial customer calls upon first contact with the workshop; • Perform technician triage for each repair; • Schedule all technicians in an auxiliary spreadsheet; • Prepare materials for Technical Consultants’ site visits; • Administer service orders from opening through closure, ensuring prompt billing; • Schedule pre\-delivery inspections upon request from the sales department; Minimum Education: Bachelor's Degree Preferred Education: *Business Administration, Bachelor's Degree Driver’s License: B