10850697 - SENIOR TECHNICAL SUPPORT ANALYST

Description

Job Summary: We are seeking a dynamic and proactive professional to manage Windows and Linux servers, administer Active Directory, handle virtualization, backup, and network infrastructure—ensuring resource availability. Key Highlights: 1. Environment conducive to learning and professional growth 2. Focus on continuous improvement and proactive incident resolution 3. Diverse, inclusive culture that values pluralism We are **Quality Digital**! Learn more about us: * **Our defining phrase** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though physically distant, we stay connected. We hold ceremonies to foster closeness, knowledge sharing, and updates on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes pluralism. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** A dynamic and communicative individual. Ability to work under pressure Process organization and documentation Strong communication and user support skills Proactive incident resolution Teamwork and collaboration Continuous improvement mindset Willingness to travel occasionally **Your typical day:** * Responsible for managing Windows Server (2012/2016/2019/2022\) servers. * Active Directory (AD DS) administration; DNS Server management: zones, records, troubleshooting; DHCP Server operation and maintenance: scopes, reservations, policies * Linux server administration, managing Ubuntu, Debian, CentOS/RHEL distributions * Virtualization and hypervisors * Backup and Recovery \- Operation and administration of Arcserve UDP tools * Cloud administration – Microsoft 365 * CCTV and monitoring systems * Network and infrastructure tasks \- Basic understanding of network architecture: VLAN, trunk, basic routing, basic firewall (pfSense, Sophos, Fortigate – as per environment), knowledge of protocols: TCP/IP, HTTP/S, SMB, RDP, LDAP * Monitoring (Zabbix) * Ensuring compliance with client requirements (SLA / service level) regarding IT resource availability through request handling, logging, resolution, and administration of operational technology platforms. **Requirements and Qualifications** **Advanced knowledge in:** * Windows Server (2012/2016/2019/2022\); * Linux Ubuntu, Debian, CentOS/RHEL; * Active Directory; * Certificate Services; * Clustering and NLB; * Terminal Server; * DFS; * Hyper\-V; * Computer Networks and Security; * Debugging and Troubleshooting; * Disaster Recovery. **Preferred qualifications:** * Certifications: * **AZ\-900**, **AZ\-104** * **MS\-102** * **VMware VCTA/VCP** * **Linux Essentials / LPIC‑1** * **Veeam VMSP/VMTSP** * Knowledge in: * Storage (Dell EMC) * Advanced PowerShell scripting * Server hardening **Work model:** On-site, Monday to Friday, 09:00–18:00, at Salvador International Airport \- Salvador/BA **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, encouraging regular exercise * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our openings, and become part of this ever-growing team?