Job Summary: Professional responsible for triaging and scheduling surgical and interventional procedures, confirming appointments with physicians and patients, and organizing documentation. Key Highlights: 1. Telephone assistance for scheduling and guidance 2. Organization and triage of documentation for procedures 3. Compliance with LGPD regulations in patient contact Excellent because we are plural! Each person who makes up BP has a life story, a journey, a worldview. And by combining these perspectives, we see our challenges from different angles—bringing new answers to old questions and helping formulate new ones. This is how innovation remains ever-present: practical, functional, and improving people’s lives. And this is how we continue strengthening our unique BP identity. **Responsibilities and Duties** **What does a typical day look like?** 1. Perform triage of documentation for surgical or interventional procedure scheduling requests; 2. Conduct pre-scheduling via telephone contact for private procedures; 3. Confirm scheduled appointments with secretaries and physicians via telephone contact, complying with LGPD-related regulations; 4. Inform the surgical scheduling and mapping team about procedure cancellations identified during client contact; 5. Conduct telephone contact with elective patients listed in the TASY system schedule, according to authorized and confirmed cases or as directed by management, following established operational procedures; 6. Send an email to the client and/or legal representative containing information regarding the hospital admission process for the surgical procedure after telephone contact; 7. Update the client’s and/or legal representative’s registration data in the system and inform them of the surgical procedure time and recommended admission time; 8. Print necessary admission documents at reception and provide them to the relevant department to expedite the patient’s admission process, applying LGPD-compliant guidelines for information transfer; 9. Send and receive correspondence electronically or physically, recording them in control spreadsheets for updating and planning scheduled admissions; 10. Provide inbound telephone assistance to internal and external clients, guiding them through the surgical scheduling process and providing pre-admission instructions; 11. Send an email listing all patients scheduled for admission—including the full TASY schedule—to all departments involved in the admission process; 12. Uphold the Institution’s Mission and Strategic Vision, internal regulations, compliance requirements, and quality management systems, adhering to applicable standards and operational procedures where required; **Requirements and Qualifications** * Completed High School education * Computer literacy **Additional Information** **Work Schedule:** 09:00–19:00 / 09:00–18:00 (Fri) / 44 hrs / 220 hrs 08:00–18:00 / 08:00–17:00 (Fri) / 44 hrs / 220 hrs **Work Location:** BP **Work Model:** On-site **What We Offer?** Transportation Allowance Meal Allowance On-site Cafeteria Medical Assistance Dental Assistance Childcare Assistance Total Pass: A benefits platform granting access to gyms and studios across various disciplines for employees and dependents. Viva 365: Initiatives and programs covering the “5 Health Dimensions”—emotional, intellectual, physical, social, and financial. Examples include: Women’s health programs (pregnancy follow-up and family planning), ergonomics and workplace exercise initiatives, SESC partnership—“Well-being Program”, employee lounge, running and walking events. PAP (Personal Support Program)—a communication channel staffed by a broad team of specialists (psychologists, social workers, lawyers, pedagogues, nutritionists, physiotherapists, fitness instructors, financial consultants, and pet consultants). Employee Health Center—telemedicine service, urgent care, and exclusive appointment booking for employees with general practitioners, psychologists, physiotherapists, and acupuncturists within BP. Healthcare Professional Day: May 12 is recognized as a holiday for this category; employees working on this date are entitled to compensation as defined in the Collective Bargaining Agreement. Agreements and Partnerships: Collaborations with businesses across multiple sectors offering discounts; access the updated list on Workplace, our internal communication channel. To begin, we’d like to extend an invitation: Join us in valuing life! That’s what drives us every day. That’s what we accomplish together. BP – Beneficência Portuguesa de São Paulo boasts a remarkable history spanning over 160 years, marked by transformations that continually sharpen our distinctive focus on health—through collaboration, diversity, and technology. To ensure these values go beyond words, we rely on approximately 7,000 employees and 3,000 physicians who embody BP’s commitment to health. We serve over 1.8 million people annually and are a reference in medical-hospital care across numerous specialties, including Cardiology, Oncology, and Neurology, among others. And no—we’re not just a hospital! We’re a health hub. Beyond our hospitals, we operate a network of clinics, diagnostic medicine services, and education and research units—including courses and specializations—as well as leading market research initiatives to advance medicine.