Control Tower Assistant - PE

Description

Job Summary: Responsible for reporting dashboards, supporting meetings, analyzing processes, handling backlog and aging, and presenting relevant data to optimize logistics operations. Key Highlights: 1. Working on challenging, dynamic, and innovative projects. 2. Opportunities for professional development, learning, and growth. 3. Team integration with outstanding professionals and experts. At Mercado Livre, we are democratizing commerce, money, and payments across Latin America. At Mercado Envios, we manage our sellers' inventory and deliver products to our buyers, enhancing their experience on our platform. In a constantly evolving world, our ability to rapidly deliver products purchased through Mercado Livre has become a requirement for competitiveness. Join the team leading logistics across Latin America, delivering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We have a challenge for people who:** * Embody entrepreneurial energy: driven by curiosity, never giving up, and focused on surpassing their own limits. * Give their utmost because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive atmosphere, joy, and fun. * Know how to build alongside others and enjoy teamwork. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Reporting dashboards to address the top process offenders; * Supporting and attending floor meetings with leadership to identify root causes of process impacts, based on action plans; reviewing implemented action plans to improve efficiency and quality; conducting overviews of key process issues identified; presenting relevant data and metrics; * Providing visibility into achieved results by sending dashboards highlighting key performance indicators (KPIs) and outcomes; * Handling backlog and aging: supporting orders and positions with data inconsistencies to maintain operational flow and meet established deadlines, performing systemic cleanup jointly with IT (tracking tickets and workflow statuses); * Conducting detailed process analyses: collecting relevant data for each process stage; performing risk assessment analysis; **Requirements:** * Bachelor's degree in Business Administration, Engineering, Logistics, Data Science, or related fields; * Operational logistics experience is desirable; * Proficiency in Microsoft Office and Google Docs (Sheets, apps, etc.) is desirable; * Knowledge of SQL, Looker Studio, and BI tools is a plus; * Availability to work on rotating shifts, in-person, in Cabo de Santo Agostinho\-PE **We offer you:** * The opportunity to be part of an entrepreneurial company that loves thinking big and long-term. * The chance to be the protagonist of your own development in an environment rich in opportunities, learning, growth, expansion, and challenging projects. * Collaboration and learning within a team of outstanding professionals and experts. * An excellent work environment, fully equipped to provide you with an outstanding experience. :) At Mercado Livre, we work to foster an inclusive culture that seeks equity and values diverse perspectives—across gender, religion, persons with disabilities, LGBTQ\+, ethnicity, and life experiences. All our job postings reflect this principle. Join our team!