Store Manager

Description

Job Summary: We are seeking a Store Manager to lead our new store, responsible for delivering results, managing teams and processes, and delighting customers with impeccable service. Key Highlights: 1. Lead and develop teams within a new retail relationship model. 2. Focus on delighting customers and building lasting relationships. 3. A collaborative work environment with purpose and radical transparency. **Zerezes was born from design, from your attentive gaze toward people, and from the desire to redesign what doesn’t work.** We believe eyeglasses are a tool for expressing our style and personality—but we know that’s not how people perceive them; instead, they see eyeglasses as functional and unattractive items. We want to transform how people buy and relate to prescription eyewear, because we believe doing so improves not only how they see themselves, but also how they relate to the world. We are looking for a **Store Manager** to lead our new store located in **Salvador, Bahia**, who believes it is possible to delight and build lasting relationships with our teams and customers. We seek professionals eager to operate within a new retail relationship model—one that moves beyond transactional selling and embraces redesigning workplace relationships between people and companies. **Our managers are responsible for:** * Delivering results, commitment, process control, and flawless Zerezes-style service to achieve the highest possible NPS score; * Ensuring the physical infrastructure of the store operates smoothly; * Controlling store expenses against set targets; * Managing store inventory to ensure continuous stock availability; * Managing relationships with lens suppliers and other third parties, and guiding the team to meet eyewear assembly and repair deadlines; * Tracking goals and performance indicators that value the whole professional, including monthly evaluations for each team member, outlining pathways for development and growth within the brand; **To be a manager at Zerezes, you must have:** * Extensive knowledge of commercial **performance indicators**; * Prior **management experience**, with strong emphasis on team development; * Experience in optical retail management is a **plus!** **Working with us offers several benefits, including:** * **Bradesco Health Plan (Inpatient Care)**; * **Meal Allowance** — R$ 25 per day via CAJU card; * **Transportation Allowance** — deposited onto the CAJU card according to employee needs, with payroll deductions compliant with legal requirements; * **Wellhub** (formerly Gympass); * **Conexa Saúde** (mental health benefit, pharmacy discounts, and diagnostic exams); * **On Happy** (leisure travel discounts); * **Zerezes product discount program** Zerezes was born from design and the desire to do things differently. We believe eyeglasses are more than functional items—they are an extension of who we are. Therefore, we aim to transform how people relate to them. Our way of working is light, collaborative, and purpose-driven. We value curiosity, continuous learning, empathy toward others, and the desire to leave a positive mark wherever we go. Here, every person matters. And we grow together—with transparency, real impact, and the constant drive to excel. **Our Values** *Create memorable experiences.* We enjoy doing things differently—creatively, with real impact and purpose. *Openness to learning.* We are naturally curious. We listen, test, adjust, and move forward. *Radical transparency.* We speak clearly and respectfully. Agreements are honored, and feedback is a growth tool. *Treat others the way we’d like to be treated.* Empathy and active listening form the foundation of everything we do. We build together and value every perspective. *Good for the world.* Our impact goes beyond eyeglasses. We aim to generate value for everyone with us—both inside and outside Zerezes. **Shall we go together?** If you believe work can be light without sacrificing seriousness, that excellence can be achieved without losing simplicity, and that optical retail can be far more than just selling eyeglasses… Zerezes might be your place. *\#ComeDiscoverWhyItHurtsToCallItAnOpticalStore*