Job Summary: The professional will be responsible for providing technical support to users, logging incidents, and analyzing and resolving tickets related to various systems and infrastructure. Key Highlights: 1. Comprehensive technical support for diverse users and systems. 2. Opportunities for learning and professional growth. 3. A diverse, inclusive, and respectful work environment. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **What are we looking for?** An organized and attentive individual. **Your day-to-day responsibilities will include:** * Providing user support via phone, remote access, or in-person assistance; logging incidents to enable analysis and resolution of tickets, escalating them to resolver groups when necessary; * Handling tickets related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and, when required, guiding and training users; * Conducting requirements analysis, development, testing, acceptance, and deployment related to infrastructure; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, installing VPN, Active Directory, and IP configuration; Conducting requirements analysis, development, testing, acceptance, and deployment related to infrastructure; * **Requirements and Qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred (Nice-to-Have):** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Working Hours** * ****08:00 to 17:30 * Availability for occasional travel and weekend work, as required by client demand. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, encouraging regular exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for language, technology, and online course studies** * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee Referral Program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage, learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?