Description: * Bachelor's degree in Information Technology-related fields; * Knowledge in structured network cabling; * Experience in Cisco switch configurations (installation, VLAN management); * Experience in Windows server administration (all versions); . * Knowledge of Linux servers; * Experience in managing VDI and Thinclient virtual machines (VMWare); * Experience in analyzing and diagnosing infrastructure incidents (servers and networks); * Knowledge of backup, restore routines, and tape storage. * Administration of servers and networks, including diagnosis and resolution of incidents requiring specialized knowledge, maintenance of up-to-date technical documentation. * Execute defined processes for network, server, and telecom operations, maintaining stability and performance; * Perform installation, configuration, and updates of virtual machines in VMWare/Horizon environments (operating system and drivers); * Administer VDI and Thinclient virtual machines (VMWare); * Manage backups in on-site tape storage; * Monitor scheduled job executions to prevent failures and ensure service continuity; * Analyze and diagnose network/infrastructure incidents, resolving when possible or escalating to the responsible team; * Develop and update procedures in the knowledge base; * Record activities in the Service Now management tool; * Perform VLAN configurations on Cisco access switches; * Follow incident, problem, and change management procedures according to ITIL processes; · * Participate in technical meetings with other teams; * Supervise external vendor teams in related activities; * Support in diagnosing and configuring Telecom devices such as: switches and WiFi network devices; * Handle incidents related to telephony, identify faults, and replace phones, cables, and connectors; * Comply with NR35 safety regulations to ensure safety in operations involving work at heights or in hazardous areas. 2511050202231566098