Quality Supervisor

Description

Job Summary: Ouro do Brasil is seeking a Quality Analyst to map and optimize processes and drive results in a challenging environment with growth opportunities. Key Highlights: 1. An environment embracing diversity and challenges 2. Opportunities for professional growth 3. Acting as an owner of the business with a focus on results Join the **Ouro do Brasil** team — the largest jewelry retail chain in Brazil's North and Northeast regions! With 16 years of history, we have become the company most highly rated by our customers. Here, we specialize in buying and selling gold jewelry and watches. Here, you’ll find an environment embracing diversity, full of challenges, and offering abundant growth opportunities. If you consider yourself challenge-driven, eager to grow, enjoy acting as an owner of the business, and are motivated by results and high-quality deliverables, you’re already halfway there. We are looking for a talented individual to join our Processes team as a Quality Analyst. **Job Responsibilities** * Map, design, and standardize operational processes across stores, workshops, and administrative departments * Identify bottlenecks, operational risks, and improvement opportunities * Implement and monitor performance indicators (KPIs), especially those related to sales, productivity, and quality * Establish and track commercial goals jointly with managers and leadership * Develop clear and standardized operational workflows for units * Prepare management reports with performance analyses * Support leadership in data-driven decision-making * Enhance customer experience in stores * Monitor operational routines and ensure adherence to defined processes * Propose and lead continuous improvement projects * Support incentive programs and commercial campaigns based on performance indicators * Integrate information across departments (Stores, Monitoring, HR, Audit, and Compliance) **Requirements** * **Bachelor’s degree in Business Administration, Production Engineering, Process Management, or related fields (in progress or completed)** * **Postgraduate degree or MBA in the relevant field (in progress or completed)** * Prior experience as a Quality Analyst, Process Analyst, Operations Analyst, or in similar roles * Experience implementing or improving processes * Experience with performance indicators and goal setting * Experience working in operational or commercial environments * Experience with continuous improvement projects * Experience with tools and databases. **Preferred Qualifications** * Experience in commercial operations and commercial management * Experience in business projects and workflows, operational control, quality indicators, and process audits. * Experience with databases (Power BI / Excel); process tools (Bizagi / Workflow); and outcome-oriented frameworks (Goals / Indicators)