Intern

Description

Job Summary: This internship involves attending to and advising members, organizing documents, participating in training sessions, and collaborating in the continuous improvement of processes. Key Highlights: 1. Attending to and advising members on products and services 2. Opportunity for learning and development in a cooperative environment 3. Collaborating in the continuous improvement of service processes **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 9 a.m. to 4 p.m., with a 1-hour lunch break **Level:** Internship **Employment Type:** Internship* Attend to and advise members on the cooperative's products and services; * Record and track member requests and demands; * Assist in organizing documents and information related to service delivery; * Participate in training and capacity-building programs offered by the cooperative; * Collaborate with the team in preparing reports and feedback regarding delivered services; * Contribute to the continuous improvement of member service processes; * Assist in promoting the cooperative's campaigns and promotions; * Act in compliance with the cooperative's rules and policies. **Requirements:** Currently enrolled in the 2nd to 4th semester/term of Administration, Accounting Sciences, or related fields; Basic knowledge of financial mathematics; Strong verbal and written communication skills; Ability to work effectively in a team; Proactivity and willingness to learn; Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Availability to intern for 6 hours per day. Preferred Qualifications: ANBIMA certification; Experience in customer service; Knowledge of financial products and services. **Benefits:** Medical assistance, Day Off, Wellhub (Gympass), Zenklub (health and wellness)