Job Summary: Responsible for providing technical support to the company's IT users, ensuring proper operation of the equipment and systems in use. Key Highlights: 1. Technical support for users (on-site, remote, telephone) 2. Diagnosis and resolution of hardware, software, and network issues 3. Preventive and corrective maintenance of equipment **Technical Support Specialist** -------------------------- **OVERVIEW** Responsible for providing technical support to the company's IT users, ensuring proper operation of the equipment and systems in use. **KEY RESPONSIBILITIES** Provide technical support to company users via on-site, remote, or telephone assistance Diagnose and resolve issues related to hardware, software, and networks Perform preventive and corrective maintenance on equipment Install and configure software and operating systems Manage and monitor the company's data backups Assist in user training on new systems and technologies Maintain accurate records of support requests and implemented solutions Collaborate with the IT team on projects and improvements related to the company's technology infrastructure Comply with the company's information security policies and standards **JOB REQUIREMENTS** Technical education in Information Technology-related fields Minimum of 1 year prior experience in technical support **KNOWLEDGE** Operating systems and software used by the company: MySQL, Linux, Windows, Office Computer networks and information security Microcomputer maintenance and assembly Database management Point-of-Sale (POS) systems Scales **COMPETENCIES** Adaptability Systemic analysis Technological updating Communication; Creativity Dynamism Organization Planning Proactivity Interpersonal relationships Problem solving Decision making Teamwork **BENEFITS** Health insurance plan Dental insurance plan Meal voucher Educational assistance Group life insurance **IMPORTANT CONSIDERATIONS** Availability to work flexible hours, including weekends and holidays, as required