Description: * Completed high school; Higher education is a plus * English proficiency at intermediate level or above * Excellent verbal and written communication skills * Ability to handle stressful situations, empathy, patience, and willingness to work in a team * Availability to work on rotating shifts, including weekends and holidays Physical requirements include broad and fine motor coordination, dexterity, articulation of upper and lower limbs, variable posture for performing job duties, trunk rotation and flexion, and occasional physical effort to assist with luggage handling, removal of items from aircraft, and locomotion/walking throughout the entire airport premises, as well as driving internal transport vehicles for client transportation. Sensory requirements include visual acuity for company vehicle operation (an activity regulated by the Brazilian Traffic Code – CTB), document verification, and customer support; and auditory perception for telephone and in-person customer service, interaction with suppliers and colleagues, and detection of emergency auditory signals in operational areas. Neuropsychological requirements include attention, concentration, organizational ability, creativity, data interpretation, and initiative in resolving causal situations. * Perform operational activities in store, check-in, operational dispatch, departures, arrivals, and baggage areas * Receive and welcome passengers, providing courteous and professional service * Provide information regarding schedules, itineraries, client company policies, and boarding/deplaning procedures * Assist in efficiently and amicably resolving passenger issues and complaints * Verify travel documents, tickets, and identification to ensure compliance with current client company policies and regulations * Support passengers with special needs, such as persons with disabilities, elderly passengers, and families with children * Manage boarding and deplaning processes, ensuring all operations are conducted safely and orderly * Maintain constant communication with the operations team and other departments to ensure effective coordination and problem resolution * Maintain accurate records of passenger interactions and daily operations, as required 2512080202191574671