**Job Description:** We are seeking a Receptionist to work at a family-owned management company, in a welcoming environment near the Feira de Santana bus terminal, focused on providing customers with a humanized experience. We are looking for a responsible, communicative individual who is comfortable interacting with the public, maintaining excellence in customer service and ensuring the reception area remains well-organized. **Responsibilities:** * Provide in-person, telephone, and WhatsApp customer service, offering courteous and efficient support. * Ensure clarity of information and agility in processes. * Monitor reservations, confirmations, and cancellations using the system. * Provide information regarding services, operating hours, amenities, and local attractions. * Organize the reception area, keeping it clean and functional. * Assist with basic administrative tasks as needed. * Resolve minor incidents attentively and promptly, always prioritizing harmonious coexistence and everyone’s satisfaction. * Maintain a professional demeanor reflecting the values of the owner family: respect, hospitality, and transparency. **Requirements:** * Completed high school education; * Strong verbal and written communication skills. * Proficiency in customer service and problem resolution. * Basic computer skills and familiarity with reservation tools. * Flexible availability (schedule to be determined). * Prior experience in reception or customer service is an advantage. **Ideal Candidate Profile:** * Organized, punctual, and responsible. * Friendly, patient, and adept at interacting with diverse groups of people. * Committed to delivering warm, personalized service. * Proactive and capable of working independently when necessary. **We Offer:** * A calm and family-oriented work environment. * Initial training and ongoing support. * Opportunities for growth based on performance. * Market-competitive salary + benefits.