IT ASSISTANT

Description

Job Summary: Technical support and user assistance, including hardware, internal systems, ticket organization, and training, with a focus on maintenance and problem resolution. Key Highlights: 1. Hardware, internal systems, and ERP support and maintenance 2. Ticket organization and management 3. Assistance in internal training and manual development **ROLES AND RESPONSIBILITIES** * Support for basic hardware (desktops, notebooks, printers, cameras, and peripherals) support and maintenance; * Coordination with service providers (internet and infrastructure), assisting in ticket tracking; * User support for ERP and other internal systems; * Basic support for Windows environment and Office suite; * Assistance in developing and updating manuals and support materials; * Support in delivering internal training to users; * Organization and management of the ticket queue, including triage, categorization, and prioritized routing **REQUIREMENTS** * Basic computer skills (Windows and Office suite) * Fundamental knowledge of networking and hardware; * Basic understanding of firewalls (e.g., MikroTik or similar); * Basic knowledge of Linux. **PREFERRED QUALIFICATIONS** * Experience or familiarity with ERP systems; * Familiarity with SAP; * Basic knowledge of SQL; * Understanding of firewalls (e.g., MikroTik or similar); **EDUCATION** * Technical or undergraduate program in progress in IT, Information Systems, Networking, or related fields