Vila Galé is seeking an Events Supervisor to join its team. Vila Galé is the second-largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 49 hotels—36 in Portugal, 11 in Brazil, 1 in Cuba, and 1 in Spain. We invest in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee the quality of our services by valuing our employees—delivering service with a smile and dedication—ALWAYS CLOSE TO YOU! **MISSION:** Supervise activities related to events and sponsorships, ensuring efficient operational execution, adherence to Vila Galé standards, and excellence in service delivery to both internal and external clients. **YOUR PROFILE:** Completed or ongoing bachelor’s degree in Business Administration, Marketing, Event Management, Hospitality, or related fields; Prior experience in the events industry, preferably within hospitality or tourism; Intermediate or advanced proficiency in computer applications and Microsoft Office Suite; Intermediate or advanced English language skills (additional languages are considered an advantage); Organized, proactive profile with strong planning and management capabilities; Leadership skills, clear communication, and results-oriented mindset; Ability to work collaboratively, negotiate effectively, and deliver outstanding customer service. **KEY RESPONSIBILITIES:** Oversee, guide, and manage the daily routine of Event Assistants, ensuring organization, productivity, and alignment with Vila Galé standards. Identify potential operational challenges, propose effective solutions, and engage necessary support functions to ensure continuity and quality of operations. Supervise client communications via email and telephone, ensuring excellence, standardized messaging, and continuous improvement of the customer experience. Directly serve and manage key accounts and strategic clients, maintaining close relationships and ensuring high levels of satisfaction. Evaluate Event Assistants’ performance based on executed events, performance indicators, and achieved outcomes. Conduct individual and group feedback sessions to foster technical and behavioral development of the team. Support the planning, organization, and execution of events, ensuring cross-departmental alignment. Ensure timely compliance with deadlines, contracts, internal procedures, and established quality standards. Actively contribute to reviewing and improving workflows, processes, and procedures to support the department’s continuous evolution. **BENEFITS:** Beyond joining a dynamic company committed to social and environmental causes—and one that values its employees—you can expect: * Competitive salary commensurate with the role; * Health insurance plan activated after the probationary period; \- Health insurance extended to dependents—spouses/partners and children—at promotional rates; * Annual performance-based bonus; * Internal training academy (e-learning, in-person, and intensive programs); * Internal mobility programs (national and international); * Internal initiatives/programs (e.g., cross-training, mentoring, development labs, and more); * Access to partner discount catalog; * Discounts on products and services, extendable to family members; * Complimentary stays; * Internal motivational, training, and seasonal celebration events; * Christmas and birthday gifts; * Baby Kit for new parents; * Laundry service for uniform maintenance; * Access to varied buffet offerings at the hotel; * Integration into a positive, diverse, and inclusive work environment; * Social and environmental responsibility policies. All our positions are open to people with disabilities and are free from any form of discrimination. We value diversity and inclusion within our team! * The benefits and programs mentioned are subject to applicable contracts and/or internal regulations available for consultation.