Job Summary: Professional to participate in the deployment and operation of mobile/fixed networks, overseeing activities and monitoring indicators to ensure the best customer experience. Key Highlights: 1. Participation in the deployment and operation of mobile/fixed networks 2. Supervision of teams and service quality indicators 3. Proposal of plant improvements and assurance of operational continuity Vice Presidency: VP Engineering **Work Location: Novo Hamburgo/RS** **Responsibilities and Duties** * Deployment and operation activities for mobile/fixed networks in the region; * Support validation, approval, oversight, renegotiation, and monitoring of contracted Mobile/Fixed Network activities, in accordance with VIVO's strategic plans; * Supervise third-party field teams during correction, prevention, B-billing, and acceptance events to ensure the best experience for our customers; * Monitor O&M indicators/KPIs using internal tools and ensure target achievement through joint management with the contracted company; * Monitor plant status, handling resolutions from mapping through to case resolution; * Propose improvements to the installed plant and ensure operational continuity. **Requirements and Qualifications** * Driver's License Category B; * Completed Technical Course (Telecommunications, Electronics, Electrotechnics, or related fields); * Knowledge of mobile networks in GSM, WCDMA, and LTE technologies; * Knowledge of IP radio transmission, SDH, and multi-vendor Mux equipment; * Availability for occasional weekend work; **Additional Information** **Here’s what we offer you:** At VIVO, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network, even faster with VIVO’s 5G! * An exclusive VIVO offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, and your individuality — be authentically you. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Access our Educational Development Program, featuring partnerships with educational institutions offering discounts, certifications, and online courses; * Accelerate your career through our Internal Recruitment Program — available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more! * All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society at large — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them firmly in control of their digital lives — securely, reliably, and with the quality only VIVO delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At VIVO, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who embrace our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Act immediately on what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator, reflecting the society in which we live. We maintain a robust internal program built on five pillars: Gender, LGBTI+, Race, People with Disabilities (PcD), and 50+ — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe the path to delivering the best customer experience begins with delivering an excellent employee experience. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
