Store Assistant

Description

Job Summary: Provide qualified in-person, telephone, and digital channel customer service, execute contractual changes, and support services. Key Highlights: 1. Qualified customer service 2. Execution of contractual changes 3. Monitoring of goals and indicators What you need to become a **Store Assistant** at the fastest-growing company in Southern Brazil *\#VemSerOsir* **Responsibilities and Duties** * Provide qualified customer service (in person, by phone, and via digital channels); * Receive customers, identify their needs, and clarify doubts; * Guide customers on plans, contracts, deadlines, values, and SLA; * Perform sales acceptance according to internal procedures; * Execute contractual changes (plan, address, ownership, due date, technology) and subscribe to additional services; * Support customers with bills, the customer portal, and app/router passwords; * Monitor goals and indicators; * Make proactive calls to offer services; * Participate in events and comply with company quality standards and guidelines. **Requirements and Qualifications** * Reside in Piratini/RS; * Completed high school education; * Proficiency in computer skills and Microsoft Office suite; * Valid driver's license (category B or AB) is desirable; * Flexible availability for work hours. **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance * Institutional plan discount for Osir employees who are also customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other companies Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We constantly seek the best telecommunications solutions. We strongly believe in connectivity and proudly celebrate our pioneering role in radio-based access and innovative Fiber Optic technology. Over our 20-year history, we operate in 36 cities, connecting Southern Rio Grande do Sul to the world. We now have over 600 employees and, through innovation and customer focus, strive to deliver the highest quality of service while continuously expanding our coverage. Aligned with our mission to positively impact the communities where we operate, we aim to build an increasingly plural and diverse organization. Focusing on the smiles of the people we serve, retain, and partner with, Osirnet is ever more committed to developing spaces where innovation, proposal, and impact on our customers can thrive. We believe a company committed to society can deliver not only smiles but also meaningful experiences to those in need. Osirnet strives to bring people and services together through a strong connection that goes beyond what the eyes can see. Here, you’ll gain experiences that develop you as a human being—and therefore, as a professional. \#VemSerOsir