On-Site IT Technician

Description

Job Summary: On-site customer service professional responsible for equipment installation and configuration, operating system maintenance, and problem resolution. Key Highlights: 1. Customer service and technical problem resolution 2. Installation and configuration of various equipment and systems 3. Analysis, assembly, and testing of telephone systems Opportunity: **IT Technician** **Responsibilities**: On-site customer service to resolve their issues; Installation and configuration of general equipment and devices, including computer hardware, peripherals, multimedia devices, and networking devices; Installation, configuration, and maintenance of Windows operating systems, software, and related applications; Installation, replacement, and testing of alarm sensors, CCTV, and other physical security equipment; Repairs, tests, analyses, configurations, and component replacements for IT and electronic equipment when necessary; Forwarding IT and electronic equipment for repair under warranty; Analysis, assembly, configuration, and testing of telephone systems; Management of received service tickets according to SLA and routing procedures; Adherence to guidelines and recommendations from the Administrative Headquarters’ Technology Department; Documentation of procedures and solutions to facilitate future diagnostics and problem resolution; Staying updated on relevant technological trends and advancements in the workplace; Identification of opportunities to improve processes and procedures to increase operational efficiency. Other duties related to the position. **Requirements:** Verbal and written communication skills; Ability to work independently and collaboratively; Provision of on-site technical support to customers, ensuring high customer satisfaction; Willingness to travel and work at various locations as required. **Knowledge and Skills** We seek a dynamic individual with strong communication ability and analytical and problem-solving skills. Bachelor’s degree in Computer Science, Information Technology, or related fields; Must reside in Juiz de Fora/MG or surrounding areas; Driver’s license category B; Travel availability; Experience in IT technical support; Knowledge of operating systems, networks, hardware, and software; Communication skills to effectively interact with users of varying technical proficiency levels; Technical support certifications/diplomas or a bachelor’s degree are preferred. **Compensation and Benefits** Fixed salary; Meal allowance; Corporate card; “Baby Arrival” kit; “Refer a Voyzer” program; Life insurance; Voyzer Corporate Education