Hotel Receptionist

Description

Job Summary: We are seeking a customer-focused Receptionist to ensure the smooth operation of the front desk and deliver excellent guest service, while managing reservations, sales, and cash register control. Key Highlights: 1. Ensure the smooth operation of the front desk and provide excellent guest service 2. Manage reservations, check-in/check-out, and cash register control 3. Responsible for guest service and problem resolution We are looking for a professional to join our team as a **Receptionist**, ensuring the smooth operation of the Front Desk and delivering excellent guest service. Therefore, we need an organized, customer-oriented individual who excels at problem resolution and has experience in public-facing service. **Responsibilities:** \- Process reservations, check-in, and check-out; \- Record sales of beverages and other products sold at the Front Desk; \- Provide guest service; \- Control the Front Desk cash register; \- Maintain an organized workspace; \- Supervise guest luggage handling and assist with delivery of remote controls, keys, and directions to guest rooms; \- Document daily incidents; \- Address guest complaints. **Requirements:** \- Strong communication and organizational skills; \- Proficiency in public-facing service; \- Proactivity; \- Commitment to guests and their needs; \- Ethical conduct; \- Agility; \- Interpersonal skills; \- Teamwork; \- Proficiency with computer systems and IT; \- Flexible availability. **Working Hours for This Position: 3:00 PM to 11:20 PM** Employment Type: Full-time CLT Compensation: R$2\.013,25 per month Benefits: * Fuel allowance * Childcare allowance * Education allowance * Commercial partnerships and discounts * Transportation voucher Work Location: On-site