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Job Summary: Professional to participate in the quality committee, conduct technical training, analyze reports, and handle customer complaints. Key Highlights: 1. Participation in the quality committee 2. Conducting periodic technical training 3. Systematic analysis of effectiveness reports **SALARY R$ 2\.875,73** **WORK SCHEDULE:** MONDAY TO FRIDAY, 8 AM TO 5 PM WITH A ONE-HOUR LUNCH BREAK; SATURDAYS UNTIL 12 PM. **BENEFITS:** MEAL ALLOWANCE, LIFE INSURANCE, HEALTH PLAN, DENTAL PLAN. **RESPONSIBILITIES:** PARTICIPATE IN THE QUALITY COMMITTEE BY COMPILING INFORMATION FROM YOUR AREA AND PRESENTING PROCESS IMPROVEMENT SUGGESTIONS TO THE COMMITTEE; CONDUCT PERIODIC TECHNICAL TRAINING FOR READERS AND SUPERVISORS: METER READING TRAINING AND BILL DELIVERY TRAINING, SERVICE ORDER EXECUTION TRAINING AIMED AT ENSURING SERVICE QUALITY; SYSTEMATICALLY ANALYZE THE EFFECTIVENESS REPORT OF METER READING ROUTES, VERIFYING COMPLETED AND INCOMPLETE READINGS, AND REPORTING AND PROPOSING PROCESS IMPROVEMENTS; HANDLE VARIOUS CUSTOMER COMPLAINTS REGARDING SERVICES PROVIDED BY YOUR TEAM, INCLUDING METER READING AND BILL DELIVERY, AS WELL AS MONITORING THE RECEIPT OF READING FILES; ENSURE YOUR TEAM MEETS THE TARGETS ESTABLISHED BY THE CONTRACTING PARTY. **REQUIREMENTS:** TECHNICAL COURSE IN ELECTROTECHNICS; A DEGREE IN BUSINESS ADMINISTRATION OR PRODUCTION ENGINEERING (IN PROGRESS) IS PREFERRED; BASIC OFFICE SUITE SKILLS; BASIC KNOWLEDGE OF ELECTRICITY; BASIC KNOWLEDGE OF: QUALITY AND ENVIRONMENT, OCCUPATIONAL HEALTH AND SAFETY. **INTERESTED CANDIDATES SHOULD SEND RESUMES TO:** RH05@INTERLIGRH.COM.BR WHATSAPP: (48\) 9153 7395 Minimum Education Level: Bachelor's Degree
