Job Summary: A professional to assist in technical excellence of materials, client communication, and project monitoring, using AI to optimize processes. Key Highlights: 1. Ensure technical excellence and precision in produced materials 2. Support communication with clients and strengthen trust 3. Apply AI tools to optimize processes The company is seeking a Customer Support Assistant in Novo Hamburgo (Vila Rosa). **Responsibilities:** Ensure technical excellence and precision of all produced materials (content and design). Guarantee that solutions strictly align with customized strategies and the agency's ethical and editorial standards. Support client communication by providing updates on project progress and strengthening mutual trust. Assist in tracking topics and general requests. Conduct rigorous monitoring of schedules and estimated timelines for each project, prioritizing operational efficiency and fulfillment of agreed commitments to ensure measurable results. Actively participate in briefing meetings to gain deep understanding of complex B2B client requirements. Ensure that initial intelligence is maintained throughout all delivery stages. Apply AI tools to optimize topic tracking, text review, and request management processes, enhancing productivity and innovation in the department. Previous roles such as Customer Support Assistant, Customer Service Agent, Customer Representative, or Customer Service Coordinator may indicate affinity with some activities of this position. High school diploma required. No experience required. **Compensation and Benefits:** * Salary: 1\.719,39 * Meal allowance **Additional Information:** * Employment type: Permanent \- On-site. * Schedule: Full-time * Working hours: Monday to Thursday, from 08:00 to 18:00\. Friday, from 08:00 to 17:00\.
João Silva
Indeed · HR
João Silva
Indeed · HR
