**Job Mission** Responsible for monitoring and supporting customers throughout the post-sales process, ensuring a positive experience, customer satisfaction, and loyalty following the purchase of EOS-branded products or services. ### **Key Responsibilities** * Provide customer service and follow up on post-sales requests, ensuring appropriate customer support and efficient problem resolution; * Monitor post-sales service requests, incidents, and related performance indicators, ensuring response quality and agility; * Conduct customer satisfaction surveys and analyze customer feedback to identify opportunities for improving processes and the overall customer experience; * Prepare reports and monitor departmental performance indicators, such as satisfaction level, response time, and resolution rate; * Collaborate with internal departments—including Sales, Logistics, Customer Service (SAC), and Technical Support—to ensure alignment and effective resolution of customer requests; * Support the implementation of initiatives and continuous improvements aimed at enhancing customer loyalty and excellence in post-sales service; * Stay updated on internal processes, company policies, and best practices in customer service. ### **Mandatory Requirements** * Currently pursuing or having completed a bachelor’s degree in Business Administration, Management Processes, or related fields. * Minimum of 1 year of experience in customer service, post-sales activities, or related areas. ### **Desirable Requirements** * Familiarity with customer service and relationship management routines; * Strong verbal and written communication skills; * Analytical ability and problem-solving skills; * Organizational skills and attention to detail; * Intermediate proficiency in Microsoft Office; * Knowledge of ERP systems and CRM tools will be considered a plus.
João Silva
Indeed · HR
João Silva
Indeed · HR
