Description
Job Summary:
Responsible for water meter reading, inspection, water supply cutoffs and reconnections, fraud identification, and simple maintenance tasks, aiming to accurately determine water consumption and maintain good customer relations.
Key Highlights:
1. Essential role in water meter reading and inspection
2. Responsible for identifying and reporting irregularities and frauds
3. Ensures service maintenance and customer relationship
**Responsibilities:**
* Perform **water meter reading and re-reading**, inspect connections, and carry out **water supply cutoffs and reconnections** (as per location);
* **Identify and report frauds, leaks, and irregularities** in water and sewage connections;
* **Update customer records**, deliver bills, informational materials, and notifications;
* **Assist users**, provide information about services, and support customer satisfaction surveys;
* Carry out **simple maintenance tasks**, such as water meter replacement, standardization of meter stands, and repairs (except in Manaus);
* **Operate service vehicles** safely and take care of work equipment;
* Comply with standards related to **quality, environment, and occupational safety**.
**Objective:**
Ensure accurate determination of water consumption, contribute to continuous service improvement, and maintain good customer relationships.
Minimum Education: High School (Secondary Education)
Driver's License: Class B