Customer Success Analyst

Description

Job Summary: Engage in client relationship management and development, focusing on retention, platform adoption, and account expansion, with a consultative mindset and analytical perspective. Key Highlights: 1. Strategic role in client relationship management and portfolio development 2. Direct involvement in client retention, platform adoption, and account expansion 3. Collaborative, innovative, and continuously evolving work environment **About the Opportunity** As a Mid-level Customer Success Analyst, you will play a strategic role in managing and developing our client portfolio, directly contributing to retention, platform adoption, and account expansion. We seek a candidate with a consultative profile, strong communication skills, and an analytical mindset—capable of building solid relationships, identifying opportunities, and contributing to a high-value customer experience. You will closely and strategically monitor the customer journey, partnering across departments to ensure sustainable outcomes and strengthen Clínica Experts’ market position. **Key Responsibilities:** * Manage a client portfolio consisting of medium-ticket and medium-complexity accounts; * Lead follow-up, relationship-building, and platform usage evolution meetings; * Monitor portfolio engagement, usage, satisfaction, and risk indicators; * Identify expansion opportunities and proactively mitigate churn; * Escalate highly complex requests when necessary; * Support internal negotiations and alignment efforts; * Provide continuous feedback and contribute to process, experience, and product improvements; * Ensure strategic oversight of the customer journey and success; * Collaborate cross-functionally to deliver client-aligned outcomes. **Requirements and Qualifications:** * Bachelor’s degree in Business Administration, Commercial Management, Marketing, Production Engineering, Communications, Information Systems, or related fields; * Prior experience in Customer Success, client support, implementation, or customer service; * Experience managing client portfolios and tracking performance metrics; * Familiarity with CRM tools, support platforms, or management systems is considered a plus; * Strong communication, organizational skills, and ability to manage multiple concurrent tasks. **Competencies:** * Autonomy and sense of responsibility; * Clear, consultative, and influential communication; * Analytical mindset and results orientation; * Ability to build client relationships and establish trust; * Organizational and prioritization skills; * Proactivity and strategic vision; * Ability to swiftly identify risks and propose solutions; * Collaboration and integrated cross-functional engagement. **Our Benefits:** * Meal/food allowance via Flash card; * Transportation allowance; * Outpatient Health Plan (Unimed) + Dental Plan (Uniodonto); * Wellhub (Gympass) — access to gyms and physical activities; * Guia da Alma — online therapy and emotional well-being; * Childcare allowance; * Life insurance; * Conexão Premiada — employee referral program; * Collaborative, innovative, and continuously evolving work environment. On-site position in Lajeado/RS. If you enjoy building relationships, creating positive impact on customer experience, and working strategically within a dynamic and collaborative environment, we want to meet you. Join us to transform our customers’ experience and help revolutionize healthcare management in Brazil ✨