Job Summary: The Technical Relationship Assistant will provide customer support, configure network equipment, and assist in resolving connectivity issues to ensure customer satisfaction. Key Highlights: 1. Opportunity at a growing telecommunications company 2. Focus on customer service and technical support 3. Development in an innovative and inclusive environment What you need to become a **Technical Relationship Assistant** at the fastest-growing company in southern Brazil *\#VemSerOsir* **Responsibilities and Duties** * Configuration of Wi-Fi network equipment; * Support via digital platforms; * Customer service via telephone; * Connection monitoring; * Assistance to customers experiencing no access, slow connection, or navigation difficulties; * Support for field technicians; * Equipment and technology replacement; * Upgrades and downgrades; * Other related activities. **Requirements and Qualifications** * Reside in Pelotas/RS; * Completed or currently pursuing a technical or undergraduate degree in Networking, ADS, or related fields; * Basic knowledge of networking; * Proficiency in Microsoft Office and computer literacy; * Flexible availability regarding working hours. **Additional Information** Benefits and Advantages of Being an OsirLover * Meal Allowance * Health Insurance * Institutional plan discount for Osir employees who are also Osir customers * Emotional Support Program: Osir Always by Your Side! * Benefits Club offering discounts at: educational institutions, English courses, gyms, dental clinics, and other businesses Osirnet’s purpose is to spark a smile of satisfaction among those who work here! We constantly seek the best telecommunications solutions. We strongly believe in connectivity, which is why we proudly celebrate our pioneering role in radio-based access and our innovative fiber-optic technology. Over our 20-year history, we operate in 36 cities, connecting southern Rio Grande do Sul to the world. We now have over 600 employees, and through innovation and customer focus, we strive to deliver top-tier services and continuously expand our coverage. Aligned with our mission to impact the societies where we operate, we aim to build an increasingly plural and diverse organization. Focusing on the smiles of the people we serve, retain, and partner with, Osirnet is ever more committed to developing spaces where innovation, proposals, and meaningful impact on our customers can thrive. We believe that a company committed to society can deliver not only smiles but also positive experiences to those in need. Osirnet seeks to bring people and services closer together through a strong connection that goes beyond what the eyes can see. Here, you’ll gain experiences that foster your growth as a human being—and thus, as a professional. \#VemSerOsir