Customer Support Assistant

Description

Job Summary: The Support and Implementation Assistant supports system implementation and provides first-level technical support, ensuring platform functionality and user satisfaction. Key Highlights: 1. Supports system implementation through configurations and parameterizations 2. Provides first-level technical support to internal and external users 3. Registers, tracks, and resolves technical tickets The Support and Implementation Assistant is responsible for supporting system implementation with customers and delivering first-level technical support, ensuring proper platform operation and a positive user experience. Works directly with customers and internal departments, contributing to demand organization, accurate information recording, and appropriate routing of technical requests. **Main Responsibilities:** * Support the system implementation process by performing configurations, parameterizations, and validations as guided by the team; * Provide first-level technical support to internal and external users, resolving queries and incidents related to the system; * Register, track, and resolve technical tickets, ensuring organization and adherence to established deadlines; * Validate and catalog errors identified on the platform, gathering necessary evidence and information for analysis; * Escalate technical requests to the responsible department (e.g., the development team), tracking status until resolution; * Document processes, support interactions, and applied solutions; * Contribute improvement suggestions based on recurring issues identified during support activities. **Requirements:** * Completed high school education (higher education in progress in Information Technology–related fields is desirable); * Intermediate computer skills; * Strong verbal and written communication skills; * Organizational skills, attention to detail, and ability to work under pressure and manage multiple tasks. **Preferred Qualifications:** * Prior experience in system implementation and support.