Browse
···
Log in / Register
Job Summary: We are seeking a Manager to lead our digital cell, promoting continuous innovation and strengthening digital relationships to drive commercial results. Key Highlights: 1. Lead the digital cell to excellence in the member's journey 2. Foster team autonomy, collaboration, and high performance 3. Drive innovation and continuous optimization of digital channels We are looking for a Manager to **lead our digital cell**, ensuring excellence in the member's journey experience, promoting continuous evolution and innovation of our digital channels with a digital-first mindset. This role is strategic to strengthen our digital relationship and drive commercial results in a consultative and humanized manner. **Responsibilities and Duties** * Lead the digital cell team, fostering autonomy, collaboration, and high performance; * Monitor service, quality, and conversion metrics, driving action plans; * Ensure an agile, welcoming, and efficient digital experience across all touchpoints; * Establish rituals for team performance development and learning; * Track the digital commercial funnel and leads, aligned with the Cooperative's strategic objectives; * Promote innovation, refine processes, and identify opportunities for both project-based and systemic initiatives; * Encourage ownership and shared accountability for the cell's outcomes. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Commercial Management, Economics, or related fields; * **Experience managing teams** and digital or customer service operations; * Ability to manage in dynamic, high-demand, multichannel environments; * Analytical mindset with data-driven decision-making capability; * Strong communication skills, collaborative leadership, and journey-oriented vision; * Organizational skills, operational discipline, and digital-first mindset **Additional Information** * Meal or food allowance; * Health plan, with no co-payment; * Dental plan; * Participation in the Results Program of up to 8 base salaries; * 15 fixed annual salaries; * Education assistance; * Daycare, babysitter, or special needs child assistance, subject to expense documentation; * Support for ANBIMA certifications; * Sempre Bem (a free service offering specialized and confidential psychological, legal, and financial counseling, available 24/7, seven days a week); * Corporate Education Programs platform; * Physical activity support (Gympass); * Mental well-being support (Zenklub); * Telemedicine and medication subsidy; * Supplementary pension plan of up to 5%. **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we are once again ranked the **Best Place to Work**, holding the top position according to Great Place To Work Brazil (GPTW). Together with **over 9 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#JoinSicredi!**
