TECHNICAL SUPPORT ASSISTANT (Acem Net)

Description

Job Summary: Technical support professional for first-level support, incident resolution, and equipment, system, and network maintenance. Key Highlights: 1. On-site and remote technical support for users 2. Hardware, software, network, and commercial automation maintenance 3. Opportunity for professionals with technical support experience A telecommunications company is seeking a Technical Support Assistant in Porto Alegre. **Responsibilities:** Provide on-site first-level support to the company's clients to resolve incidents and deliver technical assistance to users. Work includes on-site, telephone, email, and Help Desk system support; logging incidents and updating documentation. Perform hardware, software, and system testing and evaluation. Computer maintenance. Router and modem configuration. Installation and maintenance of network assets. Diagnosis and resolution of commercial automation equipment issues. Previous roles such as Support Analyst, Support Technician, Technical Support Assistant, or Support Specialist may indicate alignment with some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Life Insurance **Additional Information:** * \#UrgentOpening * Contract: Permanent - On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00. On-call duty and 7-day shift coverage required.