JUNIOR HELP DESK ANALYST - OPEN POSITION

Description

Job Summary: Providing customer service and support through multiple channels, resolving queries regarding internal systems, tracking support tickets, adhering to SLAs, and participating in training sessions. Key Highlights: 1. Multi-channel customer service and internal system support 2. Preliminary problem analysis and escalation to second-level support 3. Participation in weekly internal meetings and training sessions **JUNIOR HELP DESK ANALYST** **Job Description:** Customer service via phone, chat, and e\-mail. Clarification of questions regarding the company's internal systems. Registration and tracking of support tickets in the support system. Handling multiple concurrent service requests. Compliance with SLAs according to the support team’s guidelines. Preliminary problem analysis and escalation to second-level support. Participation in weekly internal meetings and training sessions **Requirements:** Education level as specified in the description; prior experience preferred. **Minimum Education Level:** High School Diploma **Work Schedule:** Monday to Friday, from 08:12 to 12:00 and from 13:00 to 18:00\. After 6 months, Saturday shifts on a rotating schedule (remote). **Benefits:** Meal Allowance: BRL 31.00 per workday. Transportation Voucher. Unimed Health Plan and Uniodonto Dental Plan (after 90 days). Gympass and workplace gymnastics. Breakfast. Panvel Pharmacy Discount Program. Childcare Assistance. Birthday Day Off. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial