Internship - Customer Service and Technical Support

Description

Job Summary: Provide remote customer service and ensure an exceptional customer experience by delivering technical support and assisting field teams. Key Highlights: 1. Remote technical customer support via phone and chat 2. Support for installation teams and external technicians 3. Excellent work environment and development Do you enjoy interacting with people and tackling challenges? Are you organized and eager to learn about technology, the internet, and computer networks? Then, if you are seeking an internship opportunity, pay attention—this opportunity is for you! You will provide remote customer service and ensure an exceptional experience for our CST customers. It is essential to have a strong willingness to learn, basic computer skills, a forward-thinking mindset, and ease in handling new technologies. **Job Responsibilities:** * Provide and monitor technical support to our customers via phone and/or chat; * Route inquiries to the appropriate departments when they fall outside the scope of technical support; * Be proactive, organized, and comfortable with new technologies; * Provide support to installation teams and external technicians during on-site customer visits. **Working hours: 30 hours per week.** **Requirements and Qualifications:** * Currently enrolled in a Bachelor’s or Technical program in IT, Systems Analysis and Development, Information Systems, or related fields. * Computer literacy; * Proficiency with technologies and systems; * Clear diction and effective verbal communication; * Passion for serving people; * Dynamism and proactivity; **We Offer:** * Internship stipend commensurate with the role; * Career and Compensation Plan; * Training and Development; * Partnerships with educational institutions; * Excellent work environment.