Job Summary: A professional focused on recruitment and retention of elderly caregivers, responsible for the entire selection process, follow-up, and talent retention, as well as supporting internal HR initiatives to strengthen organizational culture and employee engagement. Key Highlights: 1. Attraction, selection, and continuous follow-up of elderly caregivers 2. Recruitment and retention of MEI elderly caregivers (High Volume) 3. Promotion of internal communication, training, and endomarketing Primary focus on recruitment and retention of elderly caregivers; this role will serve as the focal point for attracting, selecting, and continuously monitoring a large volume of elderly caregiver professionals. The incumbent will manage the full recruitment cycle—from prospecting and screening through onboarding and performance monitoring—with a strategic emphasis on retaining and fostering loyalty among these essential talents for the agency. Additionally, this professional will support various internal HR functions, promoting communication, developing training programs, and implementing endomarketing initiatives that reinforce organizational culture and engagement across all stakeholders—including service providers and elderly caregivers. **Recruitment and Selection:** * Recruitment and selection of MEI elderly caregivers (High Volume) and other positions within the agency. * Active Prospecting and Talent Pipeline: Conduct ongoing, innovative sourcing of qualified MEI elderly caregivers via multiple platforms (online and offline), social media, partnerships with educational and healthcare institutions, and employee referral programs. Maintain an updated and robust talent pipeline to meet the agency’s high-volume and urgent hiring needs. * Resume Screening and Profile Analysis: Perform rigorous screening of resumes, qualifications, and MEI documentation, assessing candidates’ alignment with the technical and behavioral requirements of the elderly caregiver role. * End-to-End Selection Process Management: Oversee all stages of the selection process—including scheduling and conducting interviews (individual and/or group), administering specific assessments (technical and psychometric, where applicable), group dynamics exercises, and professional reference checks. * MEI Information Validation: Ensure candidates understand and meet MEI operational requirements, providing guidance on formalization steps when necessary. * Candidate Feedback and Communication: Maintain transparent, empathetic communication with all candidates, delivering constructive feedback throughout the process regardless of outcome. **Performance Monitoring and Retention Strategies for Caregivers:** * Onboarding and Integration: Actively support new caregivers’ integration into the agency, ensuring understanding of its culture, values, operational procedures, and performance expectations, including performance monitoring. * Loyalty Programs: Design and implement initiatives focused on caregiver retention and loyalty—e.g., recognition programs, regular value communication, satisfaction surveys, and proactive identification of needs and challenges. * Mediation and Support: Serve as a liaison between the agency and caregivers, offering support and mediating issues related to job performance, seeking solutions and escalating requests to relevant departments (e.g., finance, operations). * Metrics Analysis: Monitor caregiver retention, turnover, and satisfaction metrics, proposing preventive and corrective actions to optimize retention and engagement. **MEI Documentation Administration and Operational Support:** * Contract Management: Organize and maintain up-to-date contractual documentation for caregivers, ensuring legal compliance. * Payment Support: Collaborate with the finance department to organize and verify information required for payment processing of MEI caregiver services. **Training and Development:** * Training Logistics: Support the organization and logistics of internal and external training for caregivers (e.g., caregiving techniques, first aid, communication with elderly individuals and families) and for the agency’s administrative team—including venue booking, materials, and equipment. * Attendance Tracking and Evaluation: Maintain attendance records, collect participant feedback, and assist in evaluating training effectiveness to support continuous improvement. **Internal Communication and Organizational Climate:** * Support the development and distribution of internal announcements, events, and engagement campaigns. * Assist in initiatives aimed at fostering a positive organizational climate—e.g., satisfaction surveys and internal events. * Content Creation: Support the development and distribution of internal announcements, newsletters, and informational materials for the administrative team and caregiver community. * Engagement Campaigns: Collaborate on the design and execution of endomarketing campaigns and internal/external events to strengthen belonging, appreciation, and organizational climate for all stakeholders. * Climate Surveys: Assist in conducting satisfaction and organizational climate surveys, analyzing results, and proposing action plans. **HR Compliance and Policies:** * Ensure all employees adhere to internal HR policies. * Assist in updating HR policies and procedures as needed.