Field Technician

Description

Job Summary: A technical support technician responsible for providing IT technical support, including on-site and remote assistance, diagnosing and resolving hardware, software, network, and system issues. Key Highlights: 1. Technical support ticket handling and follow-up 2. Preventive and corrective maintenance of equipment and systems 3. Monitoring of servers and critical applications **About the Company:** An information technology company focused on IT services and consulting, including technical support, infrastructure, development, and diverse enterprise solutions. **Responsibilities:** \- Handle, register, and track technical support tickets, ensuring resolution within established timeframes \- Provide on-site and remote technical support to end users \- Diagnose and resolve issues related to hardware, software, networks, and corporate systems \- Perform preventive and corrective maintenance on equipment and systems \- Monitor servers, network services, and critical applications \- Install, configure, and update operating systems and corporate software \- Document technical procedures and maintain an updated knowledge base \- Manage maintenance and support contracts with vendors, when required \- Advise users on best practices for using IT resources **Requirements:** \- Proficiency in operating systems (Windows, Linux, and macOS) \- Experience in hardware maintenance and software installation \- Basic knowledge of computer networking (TCP/IP, structured cabling, basic router and switch configuration) \- Prior experience in a technical support role **Salary:** R$ 2.230,57 **Benefits:** Transportation Allowance + Meal Voucher + Health Insurance + Bonus: R$ 150.00 per achieved goal. **Work Location:** Downtown Rio de Janeiro **Work Schedule:** Monday to Friday **Work Modalities:** Full-time, part-time, or field-based. \- In full-time mode, the technician is allocated 100% of their time to a single client. \- In part-time mode, the technician works during specific hours of the day or week and may serve multiple clients throughout the week. \- In field-based mode, the technician follows a schedule defined the day before and/or performs service calls from the office according to demand. \- For external service calls, when assigned to a client, the technician may visit multiple units of the same client on the same day. When unassigned, the technician may serve multiple clients per day. All travel for service calls is conducted exclusively via public transportation. Employment Type: Permanent CLT Compensation: Starting at R$2.230,57 per month Benefits: * Medical insurance * Dental insurance * Meal voucher * Transportation allowance Selection Question(s): * Which neighborhood do you live in? How long does it take to reach downtown Rio de Janeiro? * Have you previously worked as a field technician in the IT sector? * Do you have basic knowledge of computer networking (TCP/IP, structured cabling, basic router and switch configuration)?