Job Summary: The BBC Digital Bank seeks talents passionate about serving and eager to learn, to work on training, development of support materials, and handling of customer service protocols, aiming for continuous improvement. Key Highlights: 1. Focus on continuous improvement of processes and customer experience. 2. Opportunity to grow alongside the company’s expansion. 3. Culture that values simplicity, owner mindset, and sustainability. **A BRAZILIAN COMPANY BUILT ON TALENT, PASSION, ENTHUSIASM, AND CHALLENGES!** Hi, we are the **BBC Digital Bank**! We are a bank that understands people, businesses, and transportation professionals. The BBC Digital Bank is for everyone who needs more simplicity and less bureaucracy—uniting tradition and modernity to connect customers to the mobility ecosystem and reinvent people’s relationship with their financial lives. Our journey is driven by responsibility toward our **CUSTOMERS**, commitment to our **PEOPLE**, **SIMPLICITY**—a straightforward way of being and acting, **OWNER MINDSET**, acting responsibly and committed to results, **SUSTAINABILITY**, embracing ecologically sound, socially fair, and economically viable practices, with **PROFIT** ensuring the renewal of our cycles. We seek individuals who embody simplicity, passion for service, and eagerness to learn, challenge themselves, and grow alongside the company. If this is you—and you want to work in an environment where our PEOPLE make the difference—explore our open positions or submit your resume to our talent pool. All selection processes conducted by the **BBC Digital Bank** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Conduct various trainings for the contact center; * Develop support materials for new products/services for first-level customer service; * Handle second-level contact center protocols (serving end customers) within predefined deadlines (digital, leasing, CDC, personal credit, freight, accredited network, lender insurance, and formalization); * Monitor contact center operations online (voice and WhatsApp); * Drive continuous process improvement; * Process daily, within predefined deadlines, all requests received via the BBC customer service email; * Process daily, within predefined deadlines, emails arriving through the following mailboxes; * Support HR in verifying accounts of new employees; * Process daily, within predefined deadlines, incoming complaints; * Support the Legal Department with necessary information for preparing defenses. **Requirements and Qualifications** * Degree in Administration / Economics / HR or related fields; * Intermediate proficiency in Microsoft Office suite; * Preferred experience in customer service channels: knowledge of omnichannel service strategies and tools (voice, chatbots, human chat, email, social media), ensuring consistent communication across all touchpoints; * Must reside in São Paulo city with access to Itaim Bibi. **Additional Information** We offer the traditional benefits you already know—and go beyond: * **Benefits Club:** An exclusive platform offering discounts across multiple categories—gastronomy, entertainment, services, education, leisure, and sports. * **Connected to You:** A dedicated channel providing specialized support for you and your family—including psychological, social, financial, legal assistance, and more—available 24/7 with full confidentiality. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **BBC**, we help with the purchase of the **school supply kit** for our employees’ children. * **BBC University**, a platform supporting your self-development and continuous learning.  * **Veterans Event:** We recognize and celebrate our long-serving employees with special events for those completing 15+ years with us. * **Mom’s Corner:** A dedicated space at our headquarters in Itaim Bibi and Administrative Headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all **necessary items for expressing and storing breast milk, in privacy and comfort.** **** * **Totalpass:** To support your quality of life, health, and wellbeing. * **Pet Love:** To care for your four-legged family member too—we offer a special benefit for this beloved member of your family. We are a bank that understands people, businesses, and transportation professionals. The BBC Digital Bank is for everyone who needs more simplicity and less bureaucracy—uniting tradition and modernity to connect customers to the mobility ecosystem and reinvent people’s relationship with their financial lives. In addition to a fee-free digital account—with app and prepaid card—we offer vehicle financing (CDC) and leasing for light and heavy vehicles, serving all who need them. We are a diverse company that promotes diversity across all positions, regardless of gender, sexual orientation, race, religion, or disability.