Inside Sales Supervisor

Description

Job Summary: We are seeking an operational, analytical, and commercially minded Inside Sales Supervisor to lead internal sales and CRM operations, thereby increasing channel revenue. Key Highlights: 1. Intense and high-performance commercial operations leadership 2. Strategic CRM and sales funnel management 3. Focus on KPIs and building high-performance teams Top One Academia is looking for a highly operational, analytical, and commercially oriented Inside Sales Supervisor to lead our internal sales and CRM operations. We seek candidates with strong experience in: ✅ Sales funnel management ✅ CRM management ✅ Lead response time ✅ Follow-up and conversion ✅ High-performance commercial supervision ✅ High-volume B2C operations FUNCTION MISSION Ensure maximum commercial operational performance by supervising: * RD Station CRM * Bitrix24 * Service quality * Lead conversion * Team routines * Response speed * Sales funnel execution The primary challenge of this role is to structure and accelerate operations to increase channel revenue. RESPONSIBILITIES * Daily management of the inside sales team * Operational supervision of CRMs * Process and follow-up management * Monitoring of commercial KPIs * Management of leads from Google and Meta Ads * Recovery of lost opportunities and former customers * Performance and productivity accountability * Structuring of an intensive commercial routine ✅ REQUIREMENTS * Experience leading inside sales teams * Practical experience with RD Station CRM * Experience managing CRM and sales funnels * Experience in high-volume B2C operations * Hands-on and analytical profile * Strong KPI-driven management capability * Excellent communication and operational leadership skills PREFERRED QUALIFICATIONS * Experience with Bitrix24 * Experience with paid traffic * Background in gyms, telecommunications, education, aesthetics, or other high-demand commercial operations WE ARE NOT LOOKING FOR * Solely motivational profiles * Managers lacking strong operational routines * Professionals without hands-on CRM experience * Passive leaders or those who do not conduct daily follow-ups Hybrid work model If you thrive in intense commercial operations, KPI-driven management, and building high-performance teams, we want to meet you. Minimum Education: Bachelor's Degree Desired Education: *Business Administration, Bachelor's Degree