Job Summary: We are seeking an Up-Selling and Cross-Selling Assistant with empathy, a results- and goal-oriented mindset, transparency, honesty, and respect—to identify and generate qualified opportunities and organize data. Key Highlights: 1. Identification and qualification of opportunities for customer service 2. Support in optimizing processes and commercial strategies 3. A relaxed environment focused on professional growth Have you ever considered joining GestãoDS’s **Business & Growth Team**? We are constantly **Expanding, Dominating, and Advancing**, and to do so, we seek the best talents to **join our Shield Wall**. Join our team! For the **Up-Selling and Cross-Selling Assistant** position, we seek a professional who values empathy when addressing customers’ challenges, focuses on results and solutions, and is motivated by goals and outcomes—always acting with transparency, honesty, and respect. Your mission will be to identify and generate qualified opportunities for our customer service team while maintaining the organization’s established service standards. You will support departmental projects by demonstrating how they can enhance team performance. Additionally, you will be responsible for maintaining data organization within the information management platform, ensuring continuous and efficient communication with leads. **Responsibilities and Duties** **Main Activities:** * Identification and qualification of opportunities; * Support in the customer service process, helping clients understand how our solutions can deliver greater value to their businesses; * Lead follow-up to ensure purchase at the appropriate time; * Identification of recurring pain points and needs among customers; * Organization and updating of customer data in the CRM platform; * Contribution to process optimization and improvement of commercial strategies. **Requirements and Qualifications** **Education:** * Completed high school or currently pursuing higher education, preferably in fields such as Administration, Accounting, Economics, Engineering, or related areas. **Preferred Qualifications \- Get Ahead If You:** * Possess knowledge of Up-Selling and Cross-Selling; * Have experience in customer service; * Are familiar with tools and software. **Additional Information** **By joining our crew, you’ll receive:** * Market-competitive remuneration; * Transportation Allowance; * Meal Voucher; * Well-being Allowance; * Course Reimbursement Program; * Wellhub; * Access to Health Plan after probationary period; * Birthday Day Off; * Childcare Assistance for children up to 6 years old. **Job Details:** * Employment Type: CLT (Consolidation of Labor Laws); * Work Mode: On-site in Santa Maria \- RS; * Working Hours: 44 hours/week, Monday to Friday; * The office provides fruits and snacks; * Flexible working hours; * Relaxed environment; * Opportunity to challenge yourself and help shape GestãoDS’s culture and history. GestãoDS is a technology startup offering innovative solutions, born from the desire to pioneer and do things differently. Nine years later, we are over 60 Vikings committed to **helping healthcare professionals build better businesses**. Our **Shield Wall** is continuously evolving, and to achieve this, we constantly seek new Vikings willing to go where few dare—learning and growing with every battle, thereby **expanding, dominating, and advancing** our sphere of control. If you seek growth without sacrificing a relaxed work environment and a team always ready to fight alongside you, **your place is at GestãoDS!** Our job openings are always open to **all communities**; we value **diversity**, and it is precisely through the unique experiences each individual brings that we grow and develop further! **Become a DSer!** OUR CULTURE IS OUR STORY! Within our culture, GestãoDS is symbolized by a **Viking Ship**: as the company and team advance, our ship grows—and so do the challenges we encounter along this journey. Employees who demonstrate value in battle and have tenure become part of our crew. Newcomers begin as aspirants (aspiring Vikings), yet already play a vital role in our battle strategy—the Shield Wall. We value cooperation and recognition of strong results and effort, because **our strength is equal to that of the warrior beside us.**