RENTAL ATTENDANT | CANOAS

Description

Job Summary: A professional responsible for customer service, conducting sales, managing cash handling, delivering and receiving vehicles, and providing operational support at the store. Key Highlights: 1. Customer service and exceeding expectations 2. Sales and store operations management 3. Support in vehicle driving and maintenance Responsibilities and Duties: Greet customers at stores, clarify doubts, and strive to exceed their needs and expectations. Sell additional services offered by the company. Perform cash register opening and closing procedures. Be responsible for driving and delivering the vehicle to the customer, providing support and information regarding the usage of services, equipment, and accessories of the rented vehicle. Verify and monitor reservations in the system to organize vehicle availability, aiming to reduce fleet idle time. Identify and register customers on-site and in the system, verifying and cross-checking identification documents. Create, modify, replace, and close contracts in the system and/or ad-hoc contracts. Classify, separate, organize, and forward rental-related documents to the store’s administrative departments. Assist in driving the vehicle during customer pickup and return. Assist in transferring vehicles between stores and fuel stations or other service providers. Generate service orders required to ensure vehicle availability for store operations and customer service. Assist in inspecting the fleet vehicles, indicating availability/unavailability, and supporting vehicle dispatch for maintenance processes. Assist in executing procedures for receiving new vehicles and all necessary steps to make them available for rental. Occasionally deliver and receive rented vehicles, performing inspection procedures (check\-list). Requirements and Qualifications: Completed high school education; Valid and permanent driver’s license category B; Proficiency in Microsoft Office suite; Experience in customer service (retail experience is a plus). ADDITIONAL INFORMATION: Availability to work on a rotating 6-day-on/1-day-off schedule; Fixed salary \+ commission. Minimum Education Level: High School (Secondary Education) Driver's License Category: B * Transportation Allowance (VT) * Dental Plan * Health Insurance * Commission * Meal Voucher (VR)