User Support and Customer Service Agent

Description

Job Summary: We are seeking a professional passionate about technology and problem-solving to join our Help Desk team, focused on human-centered service and solution simplification. Key Highlights: 1. Multichannel support and empathetic technical diagnosis 2. Focus on human-centered service and solution simplification 3. Affinity with technology and a constant desire to learn If you live and breathe technology, love solving problems, and believe that human-centered service transforms experiences, this opportunity is for you! We seek someone to join our Help Desk team, dedicated to listening to our customers and simplifying solutions. **Your main responsibilities:** * Multichannel support: Serve customers via phone and chat with empathy and efficiency. Technical diagnosis: Identify and resolve connectivity and internet service issues. Clear guidance: Guide customers patiently and objectively in resolving their questions. Data recording: Organize and document service history in the system. **What we seek in you:** Affinity with technology and a constant desire to learn. Strong communication skills (verbal and written) and analytical reasoning. Organization and resilience to handle multiple demands. Schedule availability: Flexibility to work on dynamic shifts (36-hour weekly schedule). **Mandatory requirements:** * Technical or higher education level preferred; * Passion for serving people; * Interest in learning. * Schedule availability; **Required skills:** * Computer literacy; * Strong verbal and written communication; * Proficiency with technologies and systems; * Dynamism and proactivity; * Interpersonal relationship skills; **We offer:** * Competitive salary \+ resolution-based bonus * Meal allowance * Internet plan * Health assistance plan * Career and Compensation Plan * Childcare allowance * Wellhub * Training and Development