Customer Support and User Assistance Agent

Description

Job Summary: We are seeking a professional passionate about technology and customer service, who enjoys solving problems and making a difference in people's experiences. Key Highlights: 1. Relaxed and human-centered environment with growth opportunities 2. Focus on professional development and emerging technologies 3. Customer support via phone calls and chat powered by technological solutions If you seek an opportunity to work in a company that values the qualification and development of its professionals, offers a relaxed and human-centered environment, and provides growth opportunities... If your eyes light up at the thought of technology and you believe you can make a difference in our customers' experience—and understand that our purpose is to connect people—this position is for you!! We seek a professional who enjoys delivering customer service via phone calls and chat, performing tasks involving support and assistance for our customers' inquiries, and providing technological solutions! For this role, it is essential to have interest in acquiring new knowledge, interpersonal and technological adaptability, strong verbal and written communication skills, organization, proactivity, and empathy. **Responsibilities:** * Manage digital tools; monitor and suggest improvements to user support interactions when users encounter issues using any CST service; demonstrate strong verbal and written communication; be proactive, project-oriented, and skilled in negotiation. Weekly working hours: 44. **Mandatory Requirements:** * Currently enrolled in a technical or undergraduate program; * Passion for serving people; * Dynamism and proactivity; * Eagerness to learn. **Required Skills:** * Proficiency in computer applications; * Verbal and written communication; * Aptitude for technologies and systems; * Creativity; * Interpersonal relationship skills; * Flexible availability; **We Offer:** * Competitive salary aligned with the role * Meal allowance * Health insurance * Career and Compensation Plan Training and Development