Support Analyst II (Systems Sustenance)

Description

Job Summary: The professional will join the Systems Sustenance team, providing support to healthcare management systems, ensuring their continuity and efficiency, and acting as a liaison between business areas and the technical team. Key Highlights: 1. Focus on ensuring continuity and efficiency of healthcare management systems. 2. Working in an environment that values close and healthy relationships. 3. Opportunity for continuous development in a dynamic environment. You will join the Systems Sustenance team, operating on the front line of support for Unimed Porto Alegre’s healthcare management systems. With a focus on guaranteeing the continuity and efficiency of systems used daily by the cooperative, your responsibilities will include direct support to employees, strategic prioritization of requests, mediation between business areas and the technical team, as well as monitoring system maintenance and incident resolution. **Responsibilities and Duties** * Ensure efficient and uninterrupted operation of systems; * Provide Level II technical support to end users, resolving complex issues related to digital products; * Perform preventive and corrective maintenance on systems to ensure their availability and proper performance; * Deliver and develop training for end users and Level I support staff, ensuring effective understanding and use of the systems; * Manage incidents reported by users, following problem-resolution procedures and escalating when necessary; * Monitoring and Alerts: Configure and adjust monitoring tools; * Maintain up-to-date technical documentation for systems, including support procedures and problem-resolution guidelines; * Collaborate with software development teams to ensure end-user needs are addressed in the systems; * Ensure systems comply with the cooperative’s specific standards and regulations. **Requirements and Qualifications** **Education for this position:** * Completed undergraduate degree. **Qualifications:** * Experience in systems support and IT service management. * Experience with API testing, support tools, and DevOps is desirable. * Certifications in operating systems (e.g., Microsoft Certified Professional), networking (e.g., CompTIA Network\+), or healthcare-specific systems (e.g., certifications provided by clinical systems vendors) are desirable. **Additional Information** **We are a team passionate about caring for people — and we do it with purpose, delivery, and sparkle in our eyes!** We are the **2nd best company in the GPTW Health ranking and the 5th best company to work for in Rio Grande do Sul (RS)**! **And more:** This year, we achieved **45th place in the GPTW BRAZIL Ranking!** All this reflects an incredible workplace climate, built by people who believe in what they do! **Join us to achieve even more!** PROUD TO BE GPTW RS, BRAZIL AND HEALTH! **A cooperative with over 50 years of history, market leader in the capital city of Rio Grande do Sul, the Metropolitan Region, Central-Southern region, and Northern Coast of Rio Grande do Sul.** We stand out for the healthcare solutions we offer, covering over **650,000 lives in our portfolio, 6\.900 affiliated physicians, and 370 service points**, including both proprietary and accredited facilities. Our operations are possible only thanks to **our employees — professionals who always place care first** and choose **Unimed Porto Alegre to build their careers.** **We operate guided by 5 pillars**, reflecting how we act daily: Strength and tradition in healthcare Proximity Sense of pride and belonging Continuous evolution of care Encouragement of development **We value building close and healthy relationships, based on collaboration to find solutions and achieve results.** Challenges are part of our daily routine. Our **dynamic environment enables employees to participate in diverse projects** and **continuously develop.** We are **proud of our purpose** and the **positive impact** we generate in the **lives of thousands of people.** We aim to make **a difference in care** — and we know this is achieved through **compassionate reception, attention, and constant improvement.** **Come boost your talent and your caring spirit. Join Unimed Porto Alegre!**