Job Summary: We are seeking a professional to work on AI-focused Enablement, leading the evolution of an AI agent applied to the commercial process. Key Highlights: 1. Lead the evolution of an AI agent for the commercial process. 2. Work on building, operating, and optimizing a conversion-focused chatbot. 3. Integrate data, technology, and business to enhance the lead experience. A\+A Educação is the **largest digital education ecosystem in the country**, integrating solutions in content, technology, and services — all with the purpose of expanding the horizons of knowledge! Today we have over 4,000 published books, over 1,000 educational institutions impacted, more than 800 employees, and 3.5 million students. We are looking for a professional to work on **AI-focused Enablement**, leading the evolution of an AI agent applied to the commercial process. This role will play a strategic part in building, operating, and optimizing a conversion-oriented chatbot, directly improving the lead experience and sales funnel outcomes. If you enjoy combining **data, technology, and business**, this role is for you. **Responsibilities and Duties** * Design, test, and optimize prompts for AI agents focused on commercial performance (conversion, engagement, and qualification); * Adapt language, workflows, and approach according to customer profile and sales funnel stage; * Monitor agent performance (volume, responses, conversion, and bottlenecks); * Identify journey failures and propose continuous improvements; * Serve as a bridge between the commercial team and technical areas (IT/product); * Translate business needs into technical adjustments for the agent; Structure and track funnel metrics (MQL, SAL, SQL, Sale); * Build dashboards and reports for performance analysis; * Propose improvements to the lead experience and the agent journey; * Conduct tests and experiments (A/B testing, approach variations, etc). **Requirements and Qualifications** * Experience with commercial processes (B2C or inside sales); * Familiarity with sales funnels and conversion metrics; * Experience with data analysis (Excel, Google Sheets, or BI tools); * Ability to structure workflows and customer journeys; * Strong communication skills for collaboration with technical teams. **Preferred Qualifications:** * Experience with generative AI and prompt engineering; * Knowledge of automation tools (chatbots, CRM, WhatsApp, etc.); * Basic understanding of conversational UX; * Experience with A/B testing and performance optimization; * Familiarity with system integrations or logic. **Soft Skills:** * Analytical thinking with strategic vision; * Curiosity and focus on continuous improvement; * Ability to navigate between business and technology; * Organization and discipline in tracking metrics; * Strong communication and cross-functional influence. **Additional Information** **Our Benefits:** * Meal Allowance, Food Allowance, and Transportation Allowance; * Health and dental insurance with 100% company-paid monthly fees; * Daycare assistance for mothers; * Wellhub (Gympass): access to over 250 activities across more than 50,000 gyms; * Profit-Sharing Program (PPR), aligned with goal and objective achievement; * Birthday day off to celebrate with loved ones; * Education assistance for undergraduate, graduate, and language courses, plus discounts at partner institutions. **A\+A Educação** is a ***edtech*** specializing in **higher and professional education**, enabling the digital transformation of its partners through an educational experience platform. It serves over one thousand higher education institutions (HEIs), contributing to impact for over 3.5 million students. We fully address the needs of HEIs, scientific societies, and hospitals, offering an integrated high-tech ecosystem comprising quality content and education-focused services. **Our commercial team manages the entire sales cycle — from prospecting to closing.** We are restless, energetic, and driven to make things happen! If you identify with our culture and are seeking opportunities in the commercial area, this is your place! **But what makes us a Great Place to Work?** * We uphold a strong, inspiring purpose: working in such noble sectors as education and healthcare is a great source of pride. * We value people’s development: talent lifecycle programs, course discounts at partner institutions, digital and physical libraries, and book purchase coupons via our e-commerce. * We foster an innovation-friendly environment and view mistakes as learning opportunities. * Together, we are stronger — thus we cultivate an environment conducive to feedback and knowledge sharing. **Our benefits** * We offer Meal Allowance, Food Allowance, and Transportation Allowance. * We care about your health! Health and dental insurance with 100% company-paid monthly fees. * Gym access for everyone via Wellhub. * We are committed to achieving goals and objectives: we have a Profit-Sharing Program. * Celebrate with loved ones! One day off during your birthday month. * We are passionate about knowledge! We provide education assistance for undergraduate, language, and graduate courses, plus discounts at partner institutions! *At A\+A Educação, integrity is one of our core values; we embrace diversity and therefore do not discriminate against candidates.* **Not part of the Commercial team but still want to join A\+A Educação? Apply here:** **https://maisaedu.gupy.io/**
João Silva
Indeed · HR
João Silva
Indeed · HR
