ServiceNow Administrator Senior Advisor | CMDB

Description

Job Summary: The Avantti Tecnologia is seeking a ServiceNow Administrator Senior Advisor with strong expertise in CMDB to join strategic projects focused on data governance and quality. Key Highlights: 1. Strategic and operational involvement in CMDB evolution 2. Focus on data governance and quality within the ServiceNow platform 3. Complex and global environment **Location:** Brazil \| 100% Remote **Client:** Avantti Tecnologia **About the Opportunity** Avantti Tecnologia is seeking a ServiceNow Administrator Senior Advisor with strong expertise in CMDB to join strategic projects focused on governance, data quality, and continuous platform evolution. Requirements: **Responsibilities** Administer and evolve the CMDB (Configuration Management Database) Ensure the CMDB supports critical workflows such as incidents, changes, assets, and monitoring Monitor operations and identify bottlenecks in ITSM processes Drive continuous improvement and process optimization Define and maintain data quality rules and lifecycle policies Manage CI classes, relationships, and lifecycle Create dashboards and reports on CMDB integrity Define and track KPIs for quality, compliance, and service impact Establish data governance and certification standards Conduct stakeholder meetings and executive presentations **Technical Requirements** Solid experience with ServiceNow, especially in the following modules: ITSM CMDB ITOM Discovery CSDM Experience with data governance and CMDB quality Experience with asset management (HAMPro, SAMPro is a plus) Strong ability to define KPIs and data quality metrics **Languages** Advanced English (mandatory) Spanish (a plus) **Desired Profile** Analytical and data-oriented profile Strong communication skills with both technical and business teams Ability to operate both strategically and operationally Experience in complex and global environments