Description
Job Summary:
Provide technical support to users, verifying the functionality of hardware and software, installing and configuring systems, and performing maintenance.
Key Highlights:
1. User and customer technical support
2. Hardware and software installation and configuration
3. Operating system maintenance and updates
Role:
Job Responsibilities
\- Provide technical support to users, verifying the functionality of hardware and software, meeting agreed service level agreements (SLAs).
Provide technical support to customers/users;
Guide support departments;
Engage third-party support when necessary.
Install and configure hardware and software;
Document service level agreements (SLAs);
Perform hardware and software maintenance, including mouse and keyboard replacement, hard drive formatting, and operating system installation and updates;
Close and record technical tickets, pending items, and completed services.
Employment Type: Full-time CLT
Compensation: R$2\.300,00 \- R$2\.400,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Childcare allowance
* Life insurance
* Meal voucher
* Transportation voucher